Terms & Conditions

1. Agreement to these terms

These Terms & Conditions govern your use of allmartjabalpur.in and purchases from AllMart Supermarkets Ltd. (“AllMart”, “we”, “us” or “our”). By using the website or placing an order, you agree to these terms. If you do not agree, please do not use the service.

2. Service area and availability

AllMart currently operates from Vijay Nagar, Jabalpur and may offer delivery within selected nearby areas, generally about 5–10 km from our store. Delivery availability, estimated time and minimum order conditions are shown at checkout and can change with distance, weather, demand, stock or operational constraints.

3. Accounts and customer responsibility

• Provide accurate contact and delivery information and keep your account credentials confidential.
• Use the website lawfully and do not interfere with its security, content, availability or checkout systems.
• Tell us promptly if you believe your account has been used without permission.

4. Product information

We work to keep product names, descriptions, images, prices, pack sizes and availability accurate. Packaging, colour, batch details and labels may vary from a catalogue image. Product information supplied by a manufacturer or merchant remains subject to the product label delivered to you. If a material detail is unavailable or needs review, we may correct it or contact you before dispatch.

5. Prices, stock and order acceptance

Prices and promotions are shown in Indian rupees and may change before an order is accepted. An order request is not acceptance until AllMart confirms it. We may reject, limit or cancel an order for stock unavailability, pricing or catalogue error, suspected misuse, address or delivery constraints, or other legitimate operational reasons. If you have paid for a cancelled order, the applicable refund will be arranged through the original payment method or another agreed method.

6. Payment

Payment options presented at checkout may include cash on delivery and online payment through a payment provider. You authorise the selected payment method for the confirmed order total. Online transactions are subject to the provider’s terms, availability and verification checks. Never share your card PIN, CVV or UPI PIN with an AllMart representative.

7. Delivery and receipt

Please provide a reachable phone number and ensure someone can receive the order. You or an authorised recipient should check the package at delivery and report missing, damaged or incorrect items as soon as possible through support. Delivery may be delayed or rescheduled for reasons outside our reasonable control; we will try to keep you informed.

8. Returns, refunds and complaints

Return and refund eligibility depends on the item, its condition, food-safety requirements and applicable consumer law. Perishable, opened or used items may have special restrictions. Contact us promptly with your order number, photos where helpful and a description of the issue. We will review the request and communicate the available replacement, return or refund outcome. Nothing in these terms limits rights that cannot lawfully be excluded.

9. Intellectual property

The AllMart name, branding, interface, catalogue content, illustrations and other website materials belong to AllMart or their respective licensors. You may use the website for personal shopping only and may not copy, republish, scrape, modify or commercially exploit the content without written permission.

10. Disclaimers and liability

We aim to keep the service reliable, but the website and delivery service are provided subject to availability. To the extent permitted by law, AllMart is not responsible for indirect losses, interruptions or events outside reasonable control. Our responsibility for a confirmed order remains subject to applicable consumer protections and the amount paid for the affected order.

11. Governing law and contact

These terms are governed by the laws of India. Courts with appropriate jurisdiction in Jabalpur, Madhya Pradesh will have jurisdiction, subject to any mandatory consumer dispute process. For help or a grievance, contact allmartjabalpur7@gmail.com or +91 96859 42649, Monday–Sunday, 8:00 AM–10:00 PM.

We may update these terms when the service changes. The latest version will be posted on this page with its updated date.