Privacy Policy

1. About this policy

This Privacy Policy explains how AllMart Supermarkets Ltd. (“AllMart”, “we”, “us” or “our”) handles information when you visit allmartjabalpur.in, create an account, place an order, contact support or otherwise use our services.

AllMart serves customers in and around Vijay Nagar, Jabalpur. Please read this policy together with our Terms & Conditions.

2. Information we may collect

• Account information such as your name, email address and a securely stored password hash.
• Contact and delivery information such as phone number, address, landmark and delivery instructions.
• Order information such as products, quantities, prices, delivery status, payment method and transaction status.
• Information you choose to provide in reviews, support tickets, enquiries or newsletter sign-ups.
• Technical information such as device, browser, approximate location, session, security and diagnostic data needed to operate the website.

3. How we use information

We use information only for legitimate business and service purposes, including to:

• Create and secure your account, authenticate sign-in and remember your preferences.
• Process orders, coordinate delivery, provide support and send essential service messages.
• Maintain stock, improve search and recommendations, understand site performance and prevent fraud or misuse.
• Send optional marketing messages where you have asked to receive them; you can opt out at any time.
• Meet tax, accounting, legal, regulatory and dispute-resolution obligations.

4. Cookies and similar technology

AllMart may use essential cookies or local storage to keep you signed in, remember your cart and location choice, protect sessions and understand basic usage. Optional analytics or marketing technologies will be used only where enabled and permitted. You can manage cookies in your browser, although disabling essential storage may affect the shopping experience.

5. When information is shared

We may share the minimum information needed with trusted service providers that help us host the website, operate customer support, deliver orders, send communications, process payments where online payment is offered, or protect our systems. These providers are expected to use information only for the services they provide.

We may also disclose information when required by law, court order or a lawful government request, or when necessary to protect customers, AllMart or the public. We do not sell your personal information.

6. Payments

If you choose an online payment option, the payment service provider handles your payment credentials under its own terms and privacy notice. AllMart keeps the order, payment method, status and provider reference needed to reconcile and support the order; we do not ask you to share a full card PIN, CVV or UPI PIN with us.

7. Retention and security

We retain information for as long as it is needed to provide the service, resolve issues, maintain business and tax records, enforce agreements and meet legal requirements. We use reasonable administrative, technical and organisational safeguards, but no internet transmission or storage system can be guaranteed completely secure.

8. Your choices and requests

Subject to applicable law, you may ask us to access, correct or delete personal information, withdraw optional marketing consent, or raise a privacy concern. We may need to verify your identity and may retain information where a legal, security or transaction record requires it.

To make a request, email allmartjabalpur7@gmail.com with the subject “Privacy Request”. We aim to respond within a reasonable time and will explain if a request cannot be completed.

9. Children and third-party links

Our services are intended for adults who can enter a contract. We do not knowingly collect information from children. The website may link to third-party services; their privacy practices are governed by their own policies.

10. Changes and contact

We may update this policy when our services, technology or legal obligations change. The latest version will be posted on this page with its updated date. Questions or complaints can be sent to allmartjabalpur7@gmail.com or +91 96859 42649.